What happens if a delivery is delayed?

If a delivery is delayed, ShipNetwork’s customer support team actively monitors the shipment and takes prompt action to resolve the issue. We work directly with the carrier to identify the cause of the delay, assess the impact, and ensure the order reaches the customer as quickly as possible.

Our system tracks all shipments in real time and flags any that are outside their expected transit windows. This allows our team to investigate delivery issues proactively, rather than waiting for a customer to report a problem. Whether the delay is due to weather, routing errors, or carrier disruptions, we begin working on a resolution immediately.

We also maintain clear and timely communication with our clients. If a delay is detected, we notify your team and provide updates on the package status and estimated delivery time. In situations where delays could impact customer satisfaction, you can choose to notify customers directly or have us coordinate branded communication on your behalf.

If a shipment is significantly delayed, lost, or damaged in transit, ShipNetwork can assist with filing a claim through the appropriate carrier. We guide you through the documentation process and help ensure that the claim is submitted correctly and resolved in a timely manner. This reduces administrative burden on your team and helps recover the value of the lost or delayed goods.

Our goal is to minimize disruption to your fulfillment operations and maintain a positive customer experience, even in the event of unexpected shipping issues. With dedicated support and real-time tracking, ShipNetwork helps you stay in control of your delivery performance and respond effectively when problems arise.