eCommerce Returns Management

3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and expand their customer reach.

Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.

At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.

There comes a point in any business when fulfillment needs become too big to do in-house. There are only so many products your team can pack and ship without sacrificing time and resources that could be better spent on business growth. If you’re running out of space for your new products, struggling to keep up with packing and delivery, have seen a significant increase in shipping costs, are unable to compete with other eCommerce sellers, or need a better process for returns, it’s time to partner with an experienced eCommerce fulfillment provider.

Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.

Yes, ShipNetwork can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.

Our SmartFill fulfillment management platform integrates with all the major eCommerce shopping carts and marketplaces, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our ShipNetwork team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch after connecting to SmartFill. Contact us to learn more.

We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customers. Our West Coast fulfillment centers include Anaheim, CA, Las Vegas, NV, and Reno, NV. Our East Coast fulfillment centers are located in Carlstadt, NJ, Olean, NY, Scranton, PA, and Atlanta, GA,. We also have a fulfillment center in Chicago, IL, to service the midwest, centers in Austin, TX, and Houston, TX for your south-central states, and Denver, CO, and Salt Lake City, UT, to reach your Rocky Mountain customers.

You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases. Learn more about streamlining your eCommerce shipping and how a fulfillment company can help you maximize your growth potential.