eCommerce Returns Management

ShipNetwork makes it easy to remain in control of your returns and know that your products are being handled in the best way possible.

Bringing eCommerce Success

100% Order Accuracy

WE GUARANTEE IT.

1-Day Fulfillment

YOU BET.

1-2  Day Ground Delivery

CHECK.

US-Based Support

WE GOT YOU.

Make a Commitment to Your Customers With Confidence

With ShipNetwork, guaranteeing accurate orders and fast shipping to your customers is easy. With our eCommerce order fulfillment services, you get:

  • 100% Order Accuracy Guarantee
  • 100% Order Turnaround by Next Business Day
  • 1-2 Day Ground Shipping via Our 2-Day Delivery Network

ShipNetwork is helping us strategically manage inventory across their network of warehouses to optimize space and minimize storage costs.

HeadlightsDepot

Jay Tannenbaum, CEO

We used 2 other warehouses before ShipNetwork, and I can honestly say that it feels like ShipNetwork has the best of all worlds – unbeatable prices, exemplary service, perfect consistency. I’m grateful to be your customer!

Morrison Outdoors

Founder, CEO

I would definitely recommend ShipNetwork, especially for businesses that are looking to expand… It still feels like our company, but like you are just an extension of that.

Natural Foods Company

Founder, CEO

Our Order Fulfillment Process:

When you put your trust in ShipNetwork for your fulfillment needs, you’re partnering with an experienced team of logistics experts. Here’s how we deliver the best eCommerce experience for both you and your customers.

1. Deliver Items to Warehouse

Depending on which of our fulfillment centers is closest to you and your customers, you can ship your inventory to our warehouses in bulk. After receiving your products, we will store them in our warehouse, where they can be easily located, picked, and packed for your customer orders right away.

2.  Picking

When your customers place an online order, the details of that order are immediately routed to our fulfillment center through our SmartFill fulfillment management platform. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.

3.  Packing

Our experienced ShipNetwork warehouse teams prepare each order for shipping by carefully packing every item using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached and scanned, and your inventory levels are updated.

4.  Shipping

Our 2-Day Delivery Network then picks up the package for shipping and delivery to your customer. You and your customers can track orders through our eCommerce shipping partners, which include UPS, FedEx, USPS, and DHL. With Xparcel, we will help you choose the shipping service that minimizes the transit time and shipping cost for you.

5.  Returns

Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer need the product or find the item does not meet their particular needs. We offer complete return management services and the restocking of returned items to your inventory when appropriate.

Request a Quote

To learn more about our order fulfillment services and how we can help you enhance your customer experience, contact our team for a quote today!

Returns Management

Returns are an unfortunate aspect of doing business in eCommerce, however, ShipNetwork simplifies returns with efficient eCommerce returns processing. Our staff is trained to handle returns as if they were their own, according to your specific instructions.

95% of online shoppers say a positive return experience drives loyalty (Narvar)

Ensure an exceptional customer experience with fast and easy return management services from ShipNetwork. Whether returns of your products are rare or often, having a reliable partner in place to handle returns when they do happen can make the difference between a return customer and a one-time purchase.

Professional Returns Handling

Remain in control of your returns, with specified returns handling, including:

  • Return to inventory, upon meeting specified quality control checks
  • Discarding damaged items, as instructed
  • Collecting returns and sending to specified location on set schedule

Depending on the needs of your business, our team can put together a plan for ecommerce return management that works for you. For more information, contact us to speak with a member of our fulfillment team.

Take Advantage of Over 50 Million Packages in Purchasing Power

1-2 Day Shipping at Ground Rates.
1-2 Day Shipping at Ground Rates.
1-2 Day Shipping at Ground Rates.
Be Closer to your customers.
A NATIONWIDE NETWORK OF FULFILLMENT CENTERS.
1-2 Day Shipping at Ground Rates.
SHORTER TRANSITS, LOWERS SHIPPING COSTS.
A nationwide network of fulfillment centers.
SHORTER TRANSITS, LOWERS SHIPPING COSTS.
be closer to your customers.
A nationwide network of fulfillment centers.
1-2 Day Shippg at SHORTER TRANSITS, LOWERS SHIPPING COSTS.
Be Closer to your customers.
A nationwide network of fulfillment centers.
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Connect With Key Shipping & Platform Partners

Work with your favorite eCommerce platforms and preferred shipping partners to maximize your shipping power. Take advantage of our established relationships with key shipping carriers and volume discounts to save on shipping costs and transit times.

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20 Years of Experience.
Experts at Fulfillment.

Trust the experts to give your customers the shipping experience they deserve, all while saving you time and money.

3PL Services FAQs

What is a 3PL?

3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and expand their customer reach.

What is 3PL order fulfillment?

Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.

What happens at an order fulfillment center?

At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.

When is the right time to work with an order fulfillment center?

There comes a point in any business when fulfillment needs become too big to do in-house. There are only so many products your team can pack and ship without sacrificing time and resources that could be better spent on business growth. If you’re running out of space for your new products, struggling to keep up with packing and delivery, have seen a significant increase in shipping costs, are unable to compete with other eCommerce sellers, or need a better process for returns, it’s time to partner with an experienced eCommerce fulfillment provider.

How do you manage inventory?

Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.

Do you handle returns?

Yes, ShipNetwork can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.

Will your fulfillment technology integrate with my eCommerce platform?

Our SmartFill fulfillment management platform integrates with all the major eCommerce shopping carts and marketplaces, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our ShipNetwork team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch after connecting to SmartFill. Contact us to learn more.

Where are your fulfillment centers located?

We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customers. Our West Coast fulfillment centers include Anaheim, CA, Las Vegas, NV, and Reno, NV. Our East Coast fulfillment centers are located in Carlstadt, NJ, Olean, NY, Scranton, PA, and Atlanta, GA,. We also have a fulfillment center in Chicago, IL, to service the midwest, centers in Austin, TX, and Houston, TX for your south-central states, and Denver, CO, and Salt Lake City, UT, to reach your Rocky Mountain customers.

How do I choose the best fulfillment center for my needs?

You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases. Learn more about streamlining your eCommerce shipping and how a fulfillment company can help you maximize your growth potential.