Yes, ShipNetwork offers real-time tracking for all shipped orders, giving both you and your customers full visibility into the status of every package from the moment it leaves the warehouse to final delivery. This tracking capability is essential for maintaining transparency, improving the post-purchase experience, and reducing support inquiries.
Tracking updates are available directly through ShipNetwork’s order management system (OMS), where your team can monitor shipment status, delivery progress, carrier scans, and any exceptions or delays. This centralized visibility allows you to respond quickly to issues and manage customer expectations more effectively.
In addition to internal access, tracking information is passed along to your customers automatically through branded email notifications, order status pages, or integrations with your eCommerce platform. Customers can click a tracking link that leads them to real-time updates from the carrier, helping them feel confident and informed throughout the delivery process.
ShipNetwork integrates with major carriers including UPS, FedEx, USPS, DHL, and regional partners. These integrations ensure that tracking data is accurate and refreshed frequently, so your customers are never left guessing about the status of their order.
Real-time tracking also supports proactive communication strategies. If a package is delayed, lost, or delivered to the wrong address, your team will be alerted and can take immediate action to resolve the issue or initiate a claim. This reduces customer frustration and strengthens trust in your brand.
By offering real-time tracking for every shipment, ShipNetwork helps you deliver a more transparent and reliable fulfillment experience while giving your customers peace of mind after they place an order.