ShipNetwork FAQ CATEGORIES

Customer Support & Claims

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Customer Support & Claims

What steps does ShipNetwork take to ensure high-quality customer service?

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Customer Support & Claims

Does ShipNetwork provide support for technical issues or API errors?

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Customer Support & Claims

Is onboarding support included for new clients?

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Customer Support & Claims

Can customers track the status of their support requests?

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Customer Support & Claims

What type of claims are eligible for submission?

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Customer Support & Claims

How long does it take to resolve a shipping claim?

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Customer Support & Claims

What’s the process for filing a shipping claim?

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Customer Support & Claims

How does ShipNetwork handle service issues or disruptions?

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Customer Support & Claims

Is there dedicated support for each ShipNetwork client?

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Customer Support & Claims

What are the standard support hours for ShipNetwork clients?

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Customer Support & Claims

How do I file a claim for a lost or damaged package?

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Customer Support & Claims

How can I track my shipment?

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