Customer Support & Claims

What steps does ShipNetwork take to ensure high-quality customer service?

Does ShipNetwork provide support for technical issues or API errors?

Is onboarding support included for new clients?

Can customers track the status of their support requests?

What type of claims are eligible for submission?

How long does it take to resolve a shipping claim?

What’s the process for filing a shipping claim?

How does ShipNetwork handle service issues or disruptions?

Is there dedicated support for each ShipNetwork client?

What are the standard support hours for ShipNetwork clients?

How do I file a claim for a lost or damaged package?

How can I track my shipment?