Your POD. Right Here in the US.

ShipNetwork support is 100% US-based, with dedicated teams on both coasts and real people who know your business by name.

Get the Support You Deserve
100% US-Based
No outsourced reps. No "first available agent."
Coast-to-Coast Coverage
Dedicated teams on both the East and West Coasts.
Real People. Real Support.
Available 8am to 8pm EST by email, phone, and live chat.
REACH YOUR TEAM

Four Ways to Reach Your Team.

Your POD is available 8 AM to 8 PM ET. Real people who know your account, ready to respond through whichever channel works best.

Live Chat: For quick questions and status updates.

Email: For in-depth requests and account documentation.

Phone: For when you need to talk it through.

Client Portal: For tickets that need investigation or follow-through.

WHY US-BASED MATTERS

Why US-Based Support Actually Matters.

Same Time Zone. Same Day.
When something needs attention, you're not waiting on a 12-hour gap. Your POD is in your hours, on your calendar, and familiar with the same peak season your brand is running against.
Real Names. Not Agent Numbers.
When you reach out, the same people respond. They know your account, your SKUs, your last conversation. No retelling your situation to whoever picks up.
Direct Line to the Warehouse.
Your support team and your warehouse are in the same country, on the same systems, and one message apart. No overseas handoff. No escalation black hole.
Did You Know?
ShipNetwork SmartFreight is a turnkey freight forwarding service that arranges pickup from any location worldwide and delivers directly to ShipNetwork fulfillment centers, eliminating the gap between inbound freight and order fulfillment.
grow without a worry

More Than Just Fulfillment.

Save on shipping

Claims Handling

Lost or damaged packages don't disappear into a queue. Our in-house claims team files and resolves shipping claims on your behalf, so your CS team can focus on the customer instead of chasing carriers.
Save on shipping

Freight Management

Our in-house freight team handles palletized inbound shipments, carrier coordination, and route planning across the US. One team, one point of contact, inventory that arrives where it needs to be, on time.
Save on shipping

Automatic Reships

When a shipment stalls, we move first. Set up automatic reships and we'll send a replacement after five days of no tracking movement, before your customer has to ask.
WHAT DRIVES US

Five Values. Every Decision.

These five values shape how every POD operates, from how we onboard a new client to how we hold steady through peak season.

We Honor Relationships — We stand by the brands we serve, in good times and the hard ones.

Commit to Excellence — SLAs that hold through peak season, not just Q1.

Partner Beyond Shipping — Every package carries the brand on the box, and we treat it that way.

Evolve and Excel — We built our own shipping technology because off-the-shelf tools couldn't keep up with what our clients needed.

Share in Success — Your wins are our wins. We invest in clients for the long haul, not the quarter.

Did You Know?
SmartFreight handles the entire freight process — carrier selection, rate negotiation, customs documentation, and delivery — so eCommerce brands can move inventory faster without managing a separate freight relationship.
TRUSTED BY HIGH-GROWTH BRANDS

Brands That Have Scaled with ShipNetwork

Terrell Davis
ShipNetwork and the brand DEFY, founded by NFL legend Terrell Davis — a partnership built on trust and performance.
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Founder
Our partner since 2022. They customized our fulfillment processes as we scaled DTC and wholesale, handled EDI, retail compliance, and adapted with us every step of the way.
Erin
The team has been very responsive and flexible. Orders ship fast—even during peaks and flash sales. Customers love the fast delivery.We help fast-moving brands with ease.
Jay, CEO
ShipNetwork gives us peace of mind that packages get to customers on time. They handle supply chain challenges gracefully and help us scale.
Tavis Malcolm, Founder
Even as a small client, we always felt supported. No other partner promoted Morrison Outdoors the way ShipNetwork does.