U.S. Based Client Support

Dedicated client support from our in-house team of eCommerce shipping experts on the East and West Coasts.

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Client Services at ShipNetwork

ShipNetwork Client Success Team

Our responsive in-house client support team is available for assistance related to shipping inquiries, inventory checks, the SmartFill Web Application, and more.  You can reach the team via chat, email, phone, or by submitting a ticket in your client dashboard. The Client Success team is available to respond to inquiries Monday through Friday, 8:00AM –8:00PM ET.
for assistance

A Live Assist chat feature is available within the Client Experience Portal and the SmartFill Web Application. Chat provides quick responses to general business inquiries and status updates on fulfillment services, such as Advance Shipping Notice lookup or In-House Transfer progress. The Client Success team is available to respond to chats Monday through Friday 9:00AM –5:00PM Eastern Time.  

For inquiries requiring further investigation or the initiation of a fulfillment service request, such as a work order, a ticket may be submitted and monitored via the Client Experience Portal. Submitting a ticket is the preferred contact method and provides the fastest resolution time.

Benefit 1

U.S. Based
Customer Service

With in-house representatives based in the East and West Coast, you can expect a quick response time, with a knowledgable industry professional.

Benefit 2

Warehouse Liaisons

Our warehouse and client services teams work closely to ensure prompt communication regarding inventory and shipments.

Benefit 3

Dedicated Client
Success Teams

Partnership managers lead proactive communication with our clients to provide opportunities for increased efficiencies and cost savings,

Take Advantage of Over
50 Million Packages in Purchasing Power

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ShipNetwork’s Happy Clients

Our clients love that ShipNetwork keeps shipping costs low, accelerates delivery times, and offers scalability. Read some of our client success stories.

"First, ShipNetwork provides a unique breadth of experience as well as a willingness to work with companies like ourselves that are scaling up. Their personalized service lets us know we will not be lost in the proverbial sauce."
eCommerce Company
We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.” - Craig Davis, CEO
Vet Organics
ShipNetwork can manage inventory, pick & pack orders, track shipments, handle returns, and receive merchandise with much greater efficiency than I ever could because those are their core competencies. - CEO
Apparel Company
We were able to grow our website sales this year significantly. We could have never done this if we didn't have a resource like you guys. This year so far is probably 10 times what we did last year. You guys have been awesome in helping grow our business.
Natural Foods Company
The ShipNetwork SmartFill system gives us a great deal of control over our fulfillment. The fact that our orders are automatically uploaded and processed is a huge point for us, and the ability to access our order data with the system is unparalleled.  - Michael Leung, CEO, Sleepypod