Dedicated Client Support From Our In-house Team of eCommerce Shipping Experts
Dedicated client support from our in-house team of eCommerce shipping experts on the East and West Coasts.
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Benefits of ShipNetwork's Client Support
Exclusively for ShipNetwork clients, Xparcel changes the game for online retailers by optimizing shipping speeds and dependable delivery without increasing costs. Here’s how:
U.S. Based Customer Service
In-House Warehouse Liaisons
Dedicated Client Success Teams
Unique Customer Support Features
Our fulfillment services support team is committed to providing you with top-notch support for an exceptional fulfillment experience.
Claims Handling
We understand that dealing with lost or damaged packages can be stressful. To alleviate this burden, our team handles claims for Xparcel and UPS shipped orders on your behalf. Our dedicated claims team manages the entire process, ensuring timely resolutions and minimizing disruptions to your business. This service allows you to focus on your core operations while we take care of the logistics.
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Freight Management
Efficient and economical freight forwarding is a cornerstone of our logistics solutions. ShipNetwork’s in-house freight team makes inventory transportation seamless, whether across the country or globally. We ensure your palletized shipments reach their destination efficient. This service allows you to focus on your core operations while we take care of the logistics.
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Automatic Reships
At ShipNetwork, we prioritize your customers' satisfaction with proactive order reships. If a shipment shows no tracking movement within five business days, we offer a seamless reship process upon request. For clients who require a more automated approach, we can set up automatic reships as an additional service feature. This ensures your customers receive their orders without unnecessary delays, significantly enhancing their shopping experience and maintaining high levels of satisfaction. Our commitment to excellence means we take extra steps to monitor and address any potential issues, providing a reliable and efficient service for your business.
Contacting ShipNetwork Client Support
You can reach the team via chat, email, phone, or by submitting a ticket in your client dashboard. The Client Success team is available to respond to inquiries Monday through Friday, 8:00 AM – 8:00 PM ET.
Chat: Quick responses to general business inquiries and status updates on fulfillment services, such as Advance Shipping Notice lookup or In-House Transfer progress. Available Monday through Friday, 9:00 AM – 5:00 PM ET.
Email & Phone: Reach our knowledgeable support team for in-depth assistance.
Client Dashboard Tickets: For inquiries requiring further investigation or the initiation of a fulfillment service request, such as a work order. Submitting a ticket is the preferred contact method and provides the fastest resolution time.
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Our Commitment to Excellence
At ShipNetwork, we believe in building strong relationships, striving for excellence, and continuously evolving to meet the needs of our clients​​. Our core values reflect our commitment to providing superior service and innovative solutions to help your eCommerce business thrive:
We Honor Relationships: Count on us to keep you informed and supported every step of the way.
Commit to Excellence: We surpass industry standards to deliver exceptional service.
Partner Beyond Shipping: Every task we do upholds our esteemed reputation.
Evolve and Excel: We pioneer new solutions to stay ahead in the industry.
Share in Success: We cherish a culture of shared victories and collective growth.
Comprehensive 3PL Services
Leverage our U.S.-based customer support and comprehensive 3PL services to enhance your eCommerce business. Our dedicated Client Success Team is here to ensure your success, providing timely and professional assistance tailored to your needs.
ShipNetwork offers a broad range of 3PL services designed to elevate your eCommerce operations:
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Order Fulfillment Services:
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eCommerce Returns Management:
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Subscription Box Fulfillment:
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Domestic and International Shipping:
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Specialized Services:
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SmartFreight:
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ShipNetwork’s Happy Clients
Our clients love that ShipNetwork keeps shipping costs low, accelerates delivery times, and offers scalability. Read some of our client success stories.
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- CEO
