Dedicated client support from our in-house team of eCommerce shipping experts on the East and West Coasts.
Our responsive in-house client support team is available for assistance related to shipping inquiries, inventory checks, the SmartFill Web Application, and more. You can reach the team via chat, email, phone, or by submitting a ticket in your client dashboard. The Client Success team is available to respond to inquiries Monday through Friday, 8:00AM –8:00PM ET.
A Live Assist chat feature is available within the Client Experience Portal and the SmartFill Web Application. Chat provides quick responses to general business inquiries and status updates on fulfillment services, such as Advance Shipping Notice lookup or In-House Transfer progress. The Client Success team is available to respond to chats Monday through Friday 9:00AM –5:00PM Eastern Time.
For inquiries requiring further investigation or the initiation of a fulfillment service request, such as a work order, a ticket may be submitted and monitored via the Client Experience Portal. Submitting a ticket is the preferred contact method and provides the fastest resolution time.