eCommerce Order Fulfillment

ShipNetwork delivers a positive shipping experience for you and your customers with fast and reliable eCommerce fulfillment services, complete with a 100% order accuracy guarantee.

We needed a 3PL that could work WITH us not for us, to be treated like a partner. ShipNetwork has shown that they are up for the task.

COO - Underwear Company

Partner with us for a logistics experience that combines speed, accuracy, and tailored services.

Connect With Key Shipping & Platform Partners

Fast, Accurate, and Cost-Effective Order Fulfillment Is Our Specialty

Increasing customer demands for fast and free shipping can make accurate and cost-effective fulfillment difficult for inexperienced fulfillment centers and entrepreneurs.

Our nationwide network of eCommerce fulfillment centers provide the optimal locations for your product port entry, as well as the optimal shipping network to deliver to your end.

Reach 98% of the United States within 2 days via ground shipping, by utilizing strategic fulfillment center locations in our 1-2 Day U.S. Ground Delivery Network

Our team can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network.

ShipNetwork Knows Fulfillment

The bottom line is—we’re an online shipping company that’s been around for a long time, and we're good at what we do.

ShipNetwork has the expertise, resources, and relationships in place for a successful supply chain solution. We provide the best order fulfillment services.

As a leading eCommerce order fulfillment company, we provide the flexibility, scalability, and cost savings that today’s businesses demand, including:

  • 100% Order Accuracy Guarantee
  • 100% Next-Day Fulfillment Guarantee
  • 1-2 Day U.S. Ground Delivery Network

For more information about our order fulfillment services, contact us to speak with a member of our fulfillment team.

Order Fulfillment Process: Step by Step

1. Deliver Items to Warehouse

Depending on which of our fulfillment centers is closest to you and your customers, you can ship your inventory to our warehouses in bulk. After receiving your products, we will store them in our warehouse, where they can be easily located, picked, and packed for your customer orders right away.

2.  Picking Items From
Online Order

When your customers place an online order, the details of that order are immediately routed to our fulfillment center through our SmartFill fulfillment management platform. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.

3. Packing Items
Ordered Online

Our experienced ShipNetwork warehouse teams prepare each order for shipping by carefully packing every item using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached and scanned, and your inventory levels are updated.

4.  Shipping

Our 2-Day Delivery Network then picks up the package for shipping and delivery to your customer. You and your customers can track orders through our eCommerce shipping partners, which include UPS, FedEx, USPS, and DHL. With Xparcel, we will help you choose the shipping service that minimizes the transit time and shipping cost for you.

5.  Returns

Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer need the product or find the item does not meet their particular needs. We offer complete return management services and the restocking of returned items to your inventory when appropriate.

3PL Services FAQs

What is a 3PL?

3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and to expand their customer reach.

What is 3PL order fulfillment?

Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.

What happens at an order fulfillment center?

At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.

When is the right time to work with an order fulfillment center?

There comes a point in any business when fulfillment needs become too big to do in-house. There are only so many products your team can pack and ship without sacrificing time and resources that could be better spent on business growth. If you’re running out of space for your new products, struggling to keep up with packing and delivery, have seen a significant increase in shipping costs, are unable to compete with other eCommerce sellers, or need a better process for returns, it’s time to partner with an experienced eCommerce fulfillment provider.

How do you manage inventory?

Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.

Do you handle returns?

Yes, ShipNetwork can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.

Will your fulfillment technology integrate with my eCommerce platform?

Our SmartFill fulfillment management platform integrates with the major eCommerce shopping carts and marketplaces, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our ShipNetwork team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch after connecting to SmartFill. Contact us to learn more.

Where are your fulfillment centers located?

We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customers. Our West Coast fulfillment centers include Anaheim, CA, Las Vegas, NV, and Reno, NV. Our East Coast fulfillment centers are located in Carlstadt, NJ, Olean, NY, Scranton, PA, and Atlanta, GA. We also have a fulfillment center in Chicago, IL, to service the midwest, centers in Austin, TX, and Houston, TX for your south-central states, and Denver, CO, and Salt Lake City, UT, to reach your Rocky Mountain customers.

How do I choose the best fulfillment center for my needs?

You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases. Learn more about streamlining your eCommerce shipping and how a fulfillment company can help you maximize your growth potential.

eCommerce Fulfillment Solutions

order fulfillment services and logistics solutions

eCommerce Order Fulfillment

ShipNetwork delivers a positive shipping experience for you and your customers with fast and reliable eCommerce fulfillment services, complete with a 100% order accuracy guarantee.

Learn More
eCommerce return management

eCommerce Returns Management

ShipNetwork makes it easy to remain in control of your returns and know that your products are being handled in the best way possible.

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simplify kitting and assembly for your business

Ecommerce Kitting Services

Want to implement kits as a way to increase sales? ShipNetwork can help simplify the kitting process for you. We help you easily create, organize, and manage your kits.

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your subscription box fulfillment needs

Subscription Box Fulfillment

Need help shipping your subscription boxes? ShipNetwork offers you the best subscription fulfillment services- from monthly product changes to quality control- we've got you covered.

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lot tracking, temperature-controlled fulfillment

Additional 3PL Services

We understand the importance of your products and want to help your business thrive. ShipNetwork offers advanced 3PL services like Lot Tracking, Climate Control, and Project-based solutions so that your products are handled with care.

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eCommerce shipping solutions

Freight Forwarding Services

From product procurement to moving products across the country or even around the world, SmartFreight can get your product to where it needs to go efficiently and economically.

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Distributed Fulfillment with ShipNetwork

Distributed Fulfillment

ShipNetwork's distributed fulfillment reduces shipping times and costs using multiple warehouses. With seamless API integration and 100% order accuracy, we also offer returns management, kitting, and subscription box fulfillment

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