A Dedicated Team. Built Around Your Brand.

Every ShipNetwork client gets a POD: a dedicated team that learns your business, owns your account, and stays with you year after year.

Learn What We Offer Our Clients
Clients Who Use Our SmartSuite
Nationwide Network
1-2 day ground delivery to 98% of the U.S.
Custom Integrations
EDI-enabled. Retail-compliant. Built around your stack.
Real People. Real Support.
No queue numbers. No ticket black holes.
OPTIMIZE YOUR OPERATION

Your Partnership Manager

Your Partnership Manager learns your business, monitors performance, and surfaces optimization opportunities, from cost savings to capacity planning, before you have to ask.

Their roles include:

Onboarding & Integration Strategy

Shipping Strategy & Implementation

Fulfillment Center Planning

Transportation Spend Optimization

Inventory Velocity Analysis

Quarterly Business Reviews

EXECUTE WITH PRECISION

Your Operations Specialist

Your Operations Specialist owns the day-to-day execution of your account. They keep the warehouse aligned with your business, surface issues early, and handle escalations when something needs attention.

Their roles include:

In-House Client Liaison

Onboarding & Integration Support

Inventory & Shipment Reporting

Kitting & Special Projects

Operational Escalations

Did You Know?
ShipNetwork SmartFreight is a turnkey freight forwarding service that arranges pickup from any location worldwide and delivers directly to ShipNetwork fulfillment centers, eliminating the gap between inbound freight and order fulfillment.
TALK TO YOUR TEAM

Your Client Service Representatives

Every POD includes a team of CSRs dedicated to your account. Real people who know your business, available 8am to 8pm EST, every day.Our PODs each include 3 CSR's dedicated to daily support via tickets (cases). They are available to address all of your inquires from 8am to 8pm EST, providing 12 hours of personalized service each day.

Conveniently contact them via:

Phone Support

Email Support

Live Chat Assistance

Did You Know?
SmartFreight handles the entire freight process — carrier selection, rate negotiation, customs documentation, and delivery — so eCommerce brands can move inventory faster without managing a separate freight relationship.
TRUSTED BY HIGH-GROWTH BRANDS

Brands That Have Scaled with ShipNetwork

Terrell Davis
ShipNetwork and the brand DEFY, founded by NFL legend Terrell Davis — a partnership built on trust and performance.
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Founder
Our partner since 2022. They customized our fulfillment processes as we scaled DTC and wholesale, handled EDI, retail compliance, and adapted with us every step of the way.
Erin
The team has been very responsive and flexible. Orders ship fast—even during peaks and flash sales. Customers love the fast delivery.We help fast-moving brands with ease.
Jay, CEO
ShipNetwork gives us peace of mind that packages get to customers on time. They handle supply chain challenges gracefully and help us scale.
Tavis Malcolm, Founder
Even as a small client, we always felt supported. No other partner promoted Morrison Outdoors the way ShipNetwork does.