Client Services

Support Services Included with ShipNetwork

Take a look at the breakdown of what you get with your support team.

Learn More About Our Pods
Client Services at ShipNetwork
Breakdown

Our Partnership Manager

Partnership managers lead proactive communication with our clients to provide various opportunities.

Their roles include:

  • Facilitate Operations

  • Provide Shipping Strategies

  • Optimize Transportation Spend

  • Cost Saving Recommendations

  • Identify Ideal Fulfillment Center(s)

  • Analyze Inventory Velocity

  • Provide Packaging Solutions

Partnership managers lead proactive communication
Our specialist facilitates the collaboration of our warehouse and client service teams
Breakdown

Our Operations Specialist

Our specialist facilitates the collaboration of our warehouse and client service teams to work closely together, ensuring prompt reporting regarding inventory & shipments.

Also including:

  • In-House Client Liasion

  • Onbaording Support

  • Integration Support

  • Kitting & Special Projects

  • Handling Operation Escalations

Breakdown

Our Client Service Representative

Our PODs each include 3 CSR's dedicated to daily support via tickets (cases). They are available to address all of your inquires from 8am to 8pm EST, providing 12 hours of personalized service each day.

Conveniently contact them via:

  • Email Support

  • Phone support

  • Live Chat Assistance

Our PODs each include 3 CSR's dedicated to daily support via tickets (cases)
what our clIEnts say

ShipNetwork’s Happy Clients

Our clients love that ShipNetwork keeps shipping costs low, accelerates delivery times, and offers scalability. Read some of our client success stories.

"First, ShipNetwork provides a unique breadth of experience as well as a willingness to work with companies like ourselves that are scaling up. Their personalized service lets us know we will not be lost in the proverbial sauce."
‍
eCommerce Company
We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.” - Craig Davis, CEO
Vet Organics
ShipNetwork can manage inventory, pick & pack orders, track shipments, handle returns, and receive merchandise with much greater efficiency than I ever could because those are their core competencies. - CEO
Apparel Company
We were able to grow our website sales this year significantly. We could have never done this if we didn't have a resource like you guys. This year so far is probably 10 times what we did last year. You guys have been awesome in helping grow our business.
- CEO
Natural Foods Company
The ShipNetwork SmartFill system gives us a great deal of control over our fulfillment. The fact that our orders are automatically uploaded and processed is a huge point for us, and the ability to access our order data with the system is unparalleled.  - Michael Leung, CEO, Sleepypod
SleepyPod

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