Does ShipNetwork handle international returns?

Yes, ShipNetwork supports international returns and offers a streamlined process that helps global eCommerce brands manage cross-border logistics efficiently. We provide the tools, infrastructure, and documentation needed to process returns from customers outside the United States, reducing friction and maintaining a consistent post-purchase experience across markets.

International returns often require detailed customs paperwork, carrier coordination, and tracking visibility. ShipNetwork handles these complexities by providing return labels with the correct customs declarations, product descriptions, and harmonized codes. This ensures that returns move through international checkpoints smoothly and comply with the regulations of both the destination and origin countries.

Our system also supports tracking integration so both you and your customer can monitor the return shipment throughout its journey. Once the package is received at our fulfillment center, our team inspects the items and processes the return according to your brand’s policies, including restocking, issuing refunds, or handling exchanges as needed.

We can also support international return consolidation, which allows multiple returns to be aggregated through a third-party logistics hub or partner carrier before being sent back in bulk. This reduces shipping costs, shortens transit times, and creates a more sustainable logistics strategy for high-volume international operations.

In addition, ShipNetwork’s return data can be integrated into your eCommerce platform or CRM so your team has full visibility into return status, refund eligibility, and product disposition. This helps improve customer service response times and allows you to make informed decisions about future international logistics planning.

By handling the complexity of cross-border returns, ShipNetwork enables your brand to offer a reliable, professional return experience to customers around the world. This builds trust, encourages repeat purchases, and positions your business to grow in global markets.