Is there a way to automate return approvals or denials?

Yes, ShipNetwork allows you to automate return approvals and denials using customizable rules within your returns workflow. This automation helps reduce the manual workload on your customer service team and ensures that return requests are processed quickly and consistently based on your business policies.

You can configure specific criteria to trigger automatic approvals or rejections. These rules can be based on return time frames, product condition, customer history, order value, or product category. For example, if a customer requests a return within your accepted return window and the item is non-final sale, the system can auto-approve the return without requiring manual review. Similarly, requests that fall outside of your policy parameters can be automatically flagged or denied.

This approach not only speeds up return resolution but also reduces human error and subjectivity. Customers receive faster responses, which improves their experience, while your team is free to focus on more complex or exception-based cases that require direct attention.

ShipNetwork’s automated return logic can be integrated with your eCommerce platform or order management system. This allows you to maintain centralized control of return rules and synchronize approval statuses across platforms. Notifications, tracking links, and refund processes can also be triggered automatically once a return is approved.

Automating returns helps create a more scalable post-purchase experience, especially for brands that handle high order volumes or operate in fast-moving retail categories. It keeps your operations efficient, your customers informed, and your brand reputation strong.