Can ShipNetwork manage exchanges as part of the return process?

Yes, ShipNetwork supports product exchanges as part of the return process by offering flexible return workflows that accommodate item replacements. This allows your customers to exchange products quickly and easily, resulting in a more positive post-purchase experience and helping to retain revenue that might otherwise be lost through refunds.

Our system enables you to define specific rules for handling exchanges, such as allowable time frames, eligible product categories, or conditions that must be met for an item to be exchanged. When a return is initiated, customers can request a different size, color, or product variant, and the replacement order can be automatically created within your eCommerce platform or pushed into ShipNetwork’s system for fulfillment.

ShipNetwork tracks both the original return and the outbound exchange shipment, keeping your operations synchronized and your customer informed. Notifications can be sent at each step, including confirmation of the return, updates on the replacement shipment, and tracking details once the new item is in transit.

This exchange capability is especially valuable for apparel, footwear, accessories, and other retail categories where sizing or style preferences may vary. Rather than issuing a refund and hoping the customer reorders, offering a seamless exchange option helps preserve the sale and encourages continued engagement with your brand.

All exchange-related inventory is managed in real time, so you always know what’s in stock and can set exchange limits based on product availability. The system also ensures that returned items are inspected and either restocked or flagged based on condition, keeping your inventory accurate and your quality standards high.

By managing exchanges through ShipNetwork, your brand can offer a more customer-friendly return policy while maintaining full control over logistics, inventory, and order accuracy.