Are there return processing SLAs with ShipNetwork?

Yes, ShipNetwork offers return processing service level agreements (SLAs) to ensure fast, reliable handling of returned merchandise. These SLAs define how quickly returned items are received, inspected, and updated in your inventory system, providing transparency and predictability for your operations and customer service team.

When you partner with ShipNetwork, return timelines are outlined in your fulfillment agreement based on your business requirements. Most returns are processed within one to three business days after they arrive at the fulfillment center. This quick turnaround helps reduce delays in issuing refunds, processing exchanges, or restocking inventory, all of which are essential to maintaining customer satisfaction and supply chain efficiency.

Return SLAs include steps such as verifying product condition, updating return status in your system, and preparing the item for restock, quarantine, or disposal based on your return policy. These actions are tracked in real time through the ShipNetwork platform, giving you full visibility into every return as it moves through the process.

Timely return processing also supports accurate inventory management. When returned goods are processed quickly, available inventory levels are updated promptly across all connected sales channels. This reduces the risk of overselling and allows your team to make better purchasing and forecasting decisions.

If your brand handles large volumes of returns or offers flexible return policies, a reliable SLA ensures that the return workflow does not create operational backlogs or affect customer trust. You can also set customized rules for processing different product categories, subscription items, or promotional merchandise based on your fulfillment goals.

By establishing clear SLAs for returns, ShipNetwork gives you peace of mind and performance consistency while strengthening the customer experience post-purchase.