What types of return methods does ShipNetwork support?

ShipNetwork supports a variety of return methods that give eCommerce brands the flexibility to offer customer-friendly return options while maintaining efficient logistics operations. Whether you sell direct to consumers or operate across multiple marketplaces, we help you implement return workflows that align with your policies and customer expectations.

One of the most commonly used options is prepaid return labels. These labels can be generated automatically when a customer initiates a return and are delivered via email or through your branded returns portal. This method is convenient for customers and allows for faster processing and tracking visibility throughout the return journey.

ShipNetwork also supports drop-off return programs through third-party networks. These programs allow customers to return items to designated drop-off locations without needing access to a printer or carrier pickup. This is especially useful for high-volume retailers or subscription brands looking to provide more accessible return options in urban markets.

For brands that work with manufacturers or vendors directly, ShipNetwork offers return-to-vendor (RTV) solutions. Returned items can be sorted and either held at the fulfillment center or shipped back in bulk to your vendor or supplier based on your instructions. This helps reduce shipping costs and simplifies product disposition for returns that are not restocked.

All return methods are fully trackable within ShipNetwork’s system. This provides real-time status updates for both your operations team and your customers. Our platform also allows you to assign specific return rules based on item type, condition, return reason, or customer history.

By offering multiple return methods, ShipNetwork empowers your business to create a return policy that balances customer convenience with operational efficiency. This flexibility helps reduce return-related friction, improve customer satisfaction, and support a scalable post-purchase experience.