FAQs
Customer Support & Claims

What type of claims are eligible for submission?

July 1, 2025
Speak to an Expert on Scalable Ecommerce Fulfillment, and Our Optimized Shipping Solutions
ANSWER TO QUESTION

Claims can be submitted for lost, stolen, or damaged goods. Each case is reviewed based on the carrier’s terms and ShipNetwork’s service agreement.

Similar questions

Related Questions

Customer Support & Claims

What steps does ShipNetwork take to ensure high-quality customer service?

View Answer
Customer Support & Claims

Does ShipNetwork provide support for technical issues or API errors?

View Answer
Customer Support & Claims

Is onboarding support included for new clients?

View Answer
Customer Support & Claims

Can customers track the status of their support requests?

View Answer
Customer Support & Claims

What type of claims are eligible for submission?

View Answer
Customer Support & Claims

How long does it take to resolve a shipping claim?

View Answer
Customer Support & Claims

What’s the process for filing a shipping claim?

View Answer
Customer Support & Claims

How does ShipNetwork handle service issues or disruptions?

View Answer
Customer Support & Claims

Is there dedicated support for each ShipNetwork client?

View Answer
Customer Support & Claims

What are the standard support hours for ShipNetwork clients?

View Answer
Customer Support & Claims

How do I file a claim for a lost or damaged package?

View Answer
Customer Support & Claims

How can I track my shipment?

View Answer