Is onboarding support included for new clients?

Absolutely. ShipNetwork provides comprehensive onboarding support for every new client to ensure a smooth, confident transition into our eCommerce fulfillment ecosystem. From day one, our goal is to help you go live quickly, accurately, and with complete clarity about how to use our platform, tools, and services to their full potential.

The onboarding process at ShipNetwork begins with a dedicated onboarding specialist who serves as your guide throughout setup and launch. This expert works alongside you to assess your operational needs, configure your account, and align our services with your specific workflows. Whether you are migrating from another 3PL, launching your first warehouse integration, or expanding into multi-location fulfillment, we tailor onboarding to your unique business goals.

Key components of ShipNetwork’s onboarding process include:

• Platform Configuration: We help you connect your eCommerce platform via our Partner API or custom API solutions, ensuring seamless order, product, and inventory sync.
• Warehouse Setup & SKU Mapping: Our team assists in preparing your SKUs, labeling formats, and product-level rules for storage, pick/pack, and shipment accuracy.
• Shipping Method Calibration: We guide you through choosing optimal shipping strategies, including Xparcel, 2-day ground coverage, and SmartFreight for bulk or international needs.
• Staff Training & Support Access: You and your team receive training on ShipNetwork’s OMS (Order Management System), reporting tools, and support protocols so you’re confident navigating the platform.
• Test Orders & System Validation: Before you go live, we conduct live testing and quality checks to verify that your order flows, shipping rates, and integrations perform as expected.

Our onboarding doesn’t stop at launch. We provide transitional support as you shift into active fulfillment, with proactive check-ins, access to technical experts, and rapid response for any issues that may arise. This ensures your first weeks with ShipNetwork are as smooth as your future growth trajectory.

The onboarding experience is especially crucial for brands entering peak season, launching new SKUs, or scaling into multiple fulfillment centers. Our process is built to reduce time-to-value, eliminate guesswork, and set the foundation for long-term fulfillment success.

Whether you're a DTC startup or an enterprise eCommerce brand, ShipNetwork’s onboarding support ensures you’re never alone in setup. We don’t just plug you into a platform—we partner with you from the very first step.