How can I track my shipment?

Tracking your shipment with ShipNetwork is easy and transparent. For orders shipped via Xparcel, tracking information is available at track.firstmile.com, where you can view real-time updates from FirstMile as well as links to the final-mile carrier handling the delivery.

Once your order is fulfilled and shipped, a tracking number is automatically generated and sent to both your eCommerce platform and your customer. This tracking number provides full visibility into the shipment’s journey, from the time it leaves our fulfillment center to its final delivery destination.

The tracking portal allows users to monitor status changes, delivery progress, and any potential exceptions or delays. It also displays estimated delivery dates and carrier handoff details to keep both you and your customers informed throughout the process.

ShipNetwork integrates seamlessly with most major shopping carts and marketplaces, which means tracking information can be displayed directly in your customer's order history or through branded email notifications. This improves customer satisfaction by reducing support inquiries and setting clear delivery expectations.

Whether you’re managing a high volume of orders or a single package, ShipNetwork provides reliable shipment tracking that keeps your business operations smooth and your customers in the loop.