What tracking capabilities does KNCT provide?

KNCT provides robust, end-to-end shipment tracking for every package, ensuring full visibility from warehouse to doorstep. Built into ShipNetwork’s fulfillment ecosystem, KNCT leverages final-mile carrier integrations to deliver real-time updates, transparent delivery status, and a seamless post-purchase experience for both merchants and their customers.

At its core, KNCT is a dynamic shipping method that selects the most optimal carrier for each package based on cost, delivery speed, and destination. Despite the variable routing, one thing remains constant—comprehensive tracking throughout the entire shipping journey.

Here’s what clients and customers can expect from KNCT's tracking capabilities:

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1. Final-Mile Carrier Integration

KNCT connects with major last-mile carriers including USPS, UPS, DHL eCommerce, and other regional delivery providers. Once a shipment reaches the final-mile carrier, the tracking page includes a link to that carrier’s system for granular updates such as “Out for Delivery” or “Delivered.” This ensures transparency at every step.

2. Milestone-Based Updates

The tracking system displays key shipment milestones, such as:

• Label created
• Picked up by carrier
• In transit to regional hub
• Arrived at final delivery facility
• Out for delivery
• Delivered

These updates help businesses and customers proactively monitor shipping status and avoid missed deliveries or service inquiries.

3. Tracking API Integration

For businesses that want to embed KNCT tracking into their own branded experiences, ShipNetwork offers API-based tracking endpoints. This enables real-time tracking visibility within your website, customer account portal, or order confirmation emails—creating a seamless brand experience.

4. Customer-Facing Transparency

Branded tracking pages with your logo and messaging are available as part of the ShipNetwork experience. This keeps your customer engaged with your brand—not redirected to third-party carrier sites—while giving them real-time status updates and estimated delivery dates.

5. Delivery Confirmation

KNCT tracking includes final delivery confirmation, with timestamps and delivery scan information from the final-mile carrier. This is critical for confirming successful delivery, processing returns, and managing customer service claims.

In summary, KNCT provides ShipNetwork clients with reliable, centralized, and transparent tracking across all carriers and shipping tiers. Whether you’re using KNCT Priority, Expedited, or Ground, your customers will always have access to real-time delivery insights—boosting confidence, reducing “Where’s my order?” (WISMO) inquiries, and improving the overall fulfillment experience.