How are orders tracked throughout the fulfillment process?

Orders at ShipNetwork are tracked from the moment they are received to the point of delivery using our robust Order Management System (OMS). This system provides full visibility into every step of the fulfillment process, allowing clients to monitor order status in real time and ensure a seamless customer experience.

Once an order is placed and imported into our platform, it is automatically routed to the optimal fulfillment center based on inventory availability and shipping destination. The OMS updates in real time as each action is completed, including picking, packing, labeling, carrier pickup, and in-transit tracking. This ensures that your team can monitor fulfillment progress without delays or manual follow-up.

Clients can access detailed order timelines, carrier information, and tracking numbers directly within the ShipNetwork dashboard. These updates are also integrated with most eCommerce platforms and can trigger automated notifications to customers, keeping them informed about their order status and expected delivery date.

In addition to internal visibility, our system supports branded tracking experiences for your customers. You can customize the tracking page with your logo, messaging, and marketing content, creating a cohesive brand experience even after checkout.

This level of transparency helps reduce customer support inquiries, improves trust, and allows your team to quickly respond to exceptions such as delays, failed deliveries, or returns. Whether you are shipping thousands of daily orders or managing a product launch, ShipNetwork’s order tracking capabilities keep your operations running smoothly and your customers informed every step of the way.