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General Company Overview

What is the customer satisfaction rate at ShipNetwork?

August 5, 2025
ANSWER TO QUESTION

ShipNetwork maintains a consistently high customer satisfaction rate, supported by our focus on operational excellence, fast fulfillment, and transparent communication. Our clients trust us to deliver a seamless post-purchase experience, and that trust is reflected in long-term partnerships, positive reviews, and strong retention rates across industries.

A key driver of our satisfaction rate is our 100 percent order accuracy guarantee, backed by barcode verification and real-time inventory management. Clients rely on us to fulfill orders correctly and on time, and our performance consistently meets or exceeds those expectations. We also offer two-day ground delivery to 98 percent of the U.S. population, helping brands improve their delivery promise without relying on premium shipping.

Customer support is another important factor. Each client is assigned a dedicated account manager and has access to a responsive support team that can assist with questions, claims, or operational adjustments. We prioritize fast response times and proactive communication, especially during high-volume periods or system updates.

ShipNetwork also invests heavily in technology, offering real-time reporting, full integration with eCommerce platforms, and visibility into every stage of the fulfillment process. This level of transparency empowers our clients to make better decisions, improve customer communication, and grow confidently.

Our satisfaction rate remains high because we treat every brand as a partner. From onboarding through scaling, our team works closely with you to ensure your fulfillment strategy is aligned with your goals and optimized for growth.

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