We plug into your stack, not the other way around. ShipNetwork connects through a direct API connection, so orders reach our warehouse network and fulfillment and shipping data return automatically. Your order management setup and the way your customers buy stay exactly as they are.
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Brands running wholesale and retail order flows alongside DTC have already accepted that they are running more than one business. A purchase order from a buyer and a Tuesday afternoon website order have almost nothing in common except that both reduce the same inventory.
Your system can hold the order, the terms, the customer, and the ship-to detail perfectly. None of that puts the right units in the right carton with the right label by the date the buyer committed to. The gap between the record and the reality is where the operational risk actually lives.
A wholesale order is cases, pallets, carton labels, and a delivery window. A DTC order is one unit in a mailer going out the same day. Running both through the same room with the same people and the same process is where accuracy starts slipping, and it slips on the wholesale side first, where the mistakes cost the most.
Labeling, carton marking, packing configuration, documentation, delivery windows. These arrive as conditions of the relationship, not preferences, and the penalty for missing them is deducted rather than discussed. The deductions rarely arrive as one number you can point at in a meeting.
Seasonal orders, promotional resets, and new account rollouts land as large commitments with fixed dates. A team staffed for a normal week is the wrong shape for that. Staffing ahead of it is expensive, and missing the window costs the account you worked hardest to win.
Every new account means more labor, more space, more process. At some point the founder or ops lead is spending the week on pick rates instead of on the next buyer meeting, and the constraint on the business stops being demand and becomes square footage.
Brands running wholesale and retail flows alongside DTC are rarely done adding channels. There is usually a DTC store, often Amazon, sometimes Walmart or eBay, and a wholesale program that may run on EDI. Each one expects something different about speed, packaging, documentation, and cost.
ShipNetwork fulfills across those channels through direct API connections and pre-built partner integrations depending on the platform, including EDI driven retail and wholesale programs.
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ShipNetwork connects through a direct API connection, so orders reach the warehouse and fulfillment and tracking data return without anyone exporting a file or updating status by hand.
Cases and pallets picked, packed, labeled, and staged against your accounts' requirements. Individual DTC orders picked and packed the way your customers expect. Both handled by one team from one inventory pool, rather than split across operations that do not talk to each other.
Seasonal orders and new account rollouts land against a nationwide warehouse network and a workforce sized for it, so a large commitment becomes a capacity conversation rather than a hiring emergency.
Wholesale programs and DTC programs need different packaging, and volume that steps up seasonally should not be priced like flat volume. Both are configured to your business rather than fixed to a template.
Receiving, storage, inventory management, and returns processing come with the operation. Returns are the piece brands underestimate most, particularly when wholesale returns and DTC returns arrive on completely different terms.
ShipNetwork connects through a direct API connection, so orders reach the warehouse and fulfillment and tracking data return without anyone exporting a file or updating status by hand.
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Yes. ShipNetwork connects through a direct API connection, receiving orders and returning fulfillment and tracking data automatically.
No. Your order management setup stays as it is. ShipNetwork takes over the physical fulfillment behind it, from receiving through shipping and returns.
Yes. Wholesale, retail, and DTC orders are fulfilled by the same dedicated team from the same inventory, with each one packed and labeled to its own requirements.
Your dedicated POD fulfills orders in line with each customer's labeling, packing, and documentation requirements. Your specific requirements are reviewed during onboarding.
Seasonal orders and new account rollouts are absorbed by a nationwide warehouse network sized for step changes in volume, so a large commitment becomes a capacity conversation rather than a hiring emergency.
ShipNetwork's SLAs are built to hold through Q4, when wholesale commitments are largest. Peak performance is a standard question to ask any 3PL you evaluate, and it should be answered with data.
Receiving, storage, inventory management, picking, packing, kitting, shipping, and returns, plus the labor and square footage that come with them.
Yes. ShipNetwork supports returns management and can sync return statuses through your PDQ workflow.