Voda Swim

At first, I was concerned the extremely high level of customer service we had achieved over the years would suffer, but my worries were quickly put to rest. After a week of training, our new customer service representative, Michele, was up and running and doing an amazing job. We were really impressed with how smoothly the transition went and how dedicated Michele was to our account. After a couple of years, Michele was promoted to another position and Lydia was brought on board. I was worried that I would need to start the training all over again, but ShipNetwork made sure to give ample time for transitioning our new rep.

I truly believe that both Michele and Lydia have been the best customer service reps we have ever had. Lydia is extremely thorough, timely in her replies, patient with customers, proactive and needs very little guidance. She is not directly our employee, but works only on our account, dealing with our customer service inquiries, returns and shipping assistance for our more difficult orders. The great thing is that this frees up a lot of my time as I don't need to supervise or worry about payroll. We also have a couple of backup reps for when Lydia is out. During these few occasions, I have found that our customer service and returns continue to operate smoothly with maybe only a few additional questions for me to answer.

I would highly recommend all companies that are interested in outsourcing their customer service and fulfillment to consider working with ShipNetwork. The system and high quality staff that ShipNetwork has in place ensures that your company is treated like their own. It is a huge weight off our shoulders knowing that every day our customers are receiving high quality service as well as fast shipping on all their orders.