Flawless or Free
Guaranteed

Our Process for 100% Order Accuracy Guarantee

It all starts with a double-blind count at receiving. Our warehouse receiving team ensures that the inventory received matches the inventory expected—the right product, in the right quantity. Next, when an order is picked for fulfillment, the item is scanned and visually inspected to ensure that the SKU and item description matches the physical item. Lastly, the picked items are checked at packing to add another layer of quality and accuracy assurance before the package is sealed and labeled for shipping.

Our 3-Point accuracy inspection allows us to lead the industry in order accuracy metrics and guarantee that in the case of a missed order accuracy, we will pay to make it right.

**Order accuracy is defined as shipment of the exact product quantities as represented in the original request for order fulfillment. ShipNetwork guarantees all orders ship with 100% order accuracy.

Orders failing to meet this objective must be reported to the Client Success team within 30 days of the event date to qualify for a credit equal to the order handling costs associated with the original order. We will verify the correct number of items in inventory and use the recorded weight of the outgoing package to determine if the order was fulfilled incorrectly. We may then waive the handling and shipping cost equivalent to the shipping method associated with the original order for any necessary replacement order. We may also arrange for the incorrectly shipped product to be returned to the originating fulfillment facility