Tip 9: Quality customer service is essential.
At first glance, eCommerce fulfillment might seem like a service that does not need customer support as much as others, but the reality is quite the opposite. Real-time communications are sometimes necessary should complications arise, such as a delay on an inbound shipment from your suppliers. Your fulfillment provider must be willing to accommodate your specific needs in those circumstances. When deciding on a potential fulfillment provider, make sure to ask them about their customer service solutions. Ask them these questions: