Are there options for white-glove or special handling freight services?

Yes, ShipNetwork’s SmartFreight service includes a range of white-glove and special handling freight solutions designed to meet the unique needs of eCommerce brands shipping high-value, oversized, or sensitive goods. These premium logistics services go beyond standard curbside delivery, offering added convenience, care, and professionalism at every touchpoint in the shipping journey.

Through SmartFreight, clients can request the following special freight handling options:

• White-Glove Delivery: This premium service includes inside delivery, unpacking, light assembly, placement of goods in the room of choice, and removal of packaging materials. Ideal for large or fragile items such as furniture, fitness equipment, or luxury goods, white-glove delivery ensures the product arrives in perfect condition and exceeds customer expectations.
• Inside Delivery: For deliveries that require more than a standard drop-off, inside delivery services bring shipments beyond the threshold—whether to a retail location, warehouse, or private residence. This is especially useful for business-to-business (B2B) shipments or heavy items that require extra coordination.
• Liftgate Services: For freight deliveries that are too large or heavy to be offloaded manually, liftgate trucks are equipped with hydraulic platforms to safely lower cargo from the truck to the ground. This is essential for locations without loading docks and helps prevent damage to both the product and the property.

These services are fully integrated into the SmartFreight logistics platform and can be scheduled at the time of freight booking. ShipNetwork coordinates with trusted carrier partners across North America to ensure every delivery meets our high service standards whether it’s going to a business, a customer’s home, or a trade show venue.

White-glove and special handling freight options are particularly beneficial for:

• High-ticket items requiring enhanced delivery presentation
• Complex installations or sensitive equipment
• Shipments to locations with limited access or special delivery protocols
• Customers seeking a premium post-purchase experience

In addition to coordinating the physical handling, ShipNetwork also manages the logistics planning, carrier communication, and documentation required for these services. Our team ensures that delivery appointments are scheduled, special instructions are communicated, and all freight is tracked in real time to provide full visibility to both you and your customers.

By offering white-glove and special freight handling, ShipNetwork helps eCommerce brands elevate their customer experience while maintaining control over complex logistics. Whether you're launching a new product category or scaling high-value shipments, our SmartFreight solutions provide the professional care your products and customers deserve.