Not all 3PL’s are made the same. As a growing business, your fulfillment partner should grow with you. If you’re looking to take your eCommerce business to the next step or are outgrowing your current space, it’s time to evaluate your shipping methods. Whether you’re practicing self-fulfillment or outsourcing to a third party, you should be asking these questions about your fulfillment center services.
Do you need multiple fulfillment centers?
If you’re shipping more than 1,000 orders per month, you could benefit from working with a 3PL. Fulfillment centers, like those at Rakuten Super Logistics, allow businesses to scale as large as they want. Multiple facilities across the country allow you to offer your customers lowers costs and ground shipping.
Are you failing at order accuracy?
As a self-fulfiller, it’s easy to make mistakes with orders. Most companies experience an influx in sales during the holidays and have to work tirelessly to fulfill those orders. With so many requests coming in, customer service can suffer. Partnering with a 3PL to handle invenFwtory management may be just what you need. You will no longer have to worry about keeping up with the shipping ebb and flow of shopping seasons. Instead, you can spend your time creating.
Do you have shipping discounts?
Are you making large runs to the post office on shipping day just to meet customer deadlines? You’re probably printing your labels at home, using economy boxes, and paying the standard shipping prices. It’s time to get your time and money back. Working with a fulfillment service partner can provide you discounts on shipping rates, especially when you’re shipping in bulk.
How is your return process?
This past holiday season, businesses spent nearly $100 billion in return fees. If you’re managing your own returns, you could be losing more money than you think. Partnering with a third-party logistics firm can help ensure your returns are processed correctly and efficiently. Your customers will be happier because their exchanges or refunds are happening rapidly. Use an eCommerce fulfillment service provider to handle your returns fees and get back to connecting with your clients.
If you haven’t evaluated your fulfillment center services in a while, you’re probably paying too much. Conducting a full audit of your shipping process will give you a full overview of exactly what is happening within your business. You can find more fulfillment tips here.
Rakuten Super Logistics (RSL) is a national leader in eCommerce order fulfillment and freight brokerage. RSL’s nationwide network of fulfillment centers allows leading eCommerce retailers to reduce shipping costs, improve order accuracy, decrease shipping times, and increase customer satisfaction. Contact us to request a quote and learn more about partnering with RSL to fulfill your eCommerce shipping needs.