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Questions to Ask a Potential Fulfillment Partner #13

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February 16, 2018
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Who will be handling my account and do I have a dedicated account manager?

You will need to know if there is a dedicated person who will be assigned to your account. This is a designated individual who you can call and has authority to act on your requests. If a call center is assigned to your account, then be prepared to wait longer for a response to your request.

Furthermore, ask the company who your dedicated account manager will be and ask to speak to them directly in advance of making your decision.

Who will be handling my account and do I have a dedicated account manager?

You will need to know if there is a dedicated person who will be assigned to your account. This is a designated individual who you can call and has authority to act on your requests. If a call center is assigned to your account, then be prepared to wait longer for a response to your request.

Furthermore, ask the company who your dedicated account manager will be and ask to speak to them directly in advance of making your decision.

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