Frequently Asked Questions: What kind of customer support do you provide?

All Rakuten Super Logistics customers receive a dedicated customer support specialist who will supervise their account and can provide detailed information about their specific fulfillment processes. Customer support can be contacted through email or phone during normal business hours. You can expect a response within 3 business hours.

Unlike other fulfillment companies, Rakuten Super Logistics customer support representatives maintain a physical presence in our fulfillment centers, allowing them easy access to your products. Rakuten Super Logistics support will provide a clear path to a resolution within 24 hours.