eCommerce business owners are busy running their business, managing their teams, and making sure their customers stay happy. What if you could do all of that, and give yourself more time to focus on what you want to be doing instead of juggling all those daily tasks? As your eCommerce business grows, you’ll just be adding even more to your plate, so finding the right partners to handle certain tasks for you is critical to continued growth. One of the things that you can easily outsource to improve the lives of you, your employees, and your customers is shipping.
There are many eCommerce shipping options and solutions for an online business to choose from. These third-party logistics providers (3PL) can help with order processing, packaging, shipping, tracking, and even return management. By leveraging a 3PL, you will free up valuable time and energy for your team so that they can focus on other parts of your business, like product development! When you have a trusted shipping partner, your business and its customers can see improvements in their online shopping experience, everything from tracking to customer service.
How Can eCommerce Shipping Solutions Make Tracking Easier?
When you partner with the right eComm shipping solution provider, they can take over fulfillment needs and free up your time and responsibility to focus on building your brand. Their experienced staff will accurately and quickly gather all the items for the order, package it so it makes it where it’s going safe and sound, and get it out the door with the carrier in a timely manner.
Once that order is prepped for shipping, a tracking number is generated. This number is necessary for both you and your customer to know the order status. eComm shipping solutions input that data for your business to see each order’s status and tracking information. Many eComm shipping solutions and management platforms also have a system for the customer to receive an order update email containing that information. The system allows both you and your customer complete visibility of the order status and tracking information in real-time. At Rakuten Super Logistics, we use our SmartFill fulfillment management platform. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.
This gives both you and the customer complete visibility to the order status and tracking information. It also makes it easy for you to access that information if the customer reaches out to your customer service team via phone, email, or social media. This transparency improves your order shipment process and enhances the customer service you can provide.
While rare, there is still the chance that an issue occurs during the shipment process. Delivery exceptions do happen, and if that’s the case, the tracking information is easily accessible., Your teams can work with your 3PL partner to resolve any problems and get orders to your customers as soon as possible.
Track Orders with a Shipping Partner for eCommerce
When you work with a 3PL partner for eCommerce shipping solutions, the right partner will alleviate the stress and challenges that come with order fulfillment. They will be able to provide quick, accurate shipping for your customers. Many eCommerce business owners find that they can spend more time growing their business when they are able to take advantage of these benefits when outsourcing shipping:
- More carrier options: Rather than having to find carriers and manage pricing for each different carrier, this is handled by the shipping solution provider.
- Streamlined shipping processes: You send your products to your 3PL partner, and the logistics experts handle the rest!. Some of these expert services include the management of shipping labels, return labels, and ensuring that online shipping tracking aligns accordingly for all products across the correct eCommerce platforms.
- Shipment transparency: If you are low on an item, the order/fulfillment management system will catch this, providing you with the information on what the shipping partner is able to ship. Once an order is placed, processed, and packaged, you will have access to tracking information for that order, so you know where it is in the process, making for a convenient customer experience.
- More data: eCommerce shipping partners have additional tools and resources so business owners like you have access to more data on inventory, shipping rates, transportation costs, and other important aspects that can impact your business decisions. Having more knowledge and data in these areas means having more control as a company and a lower likelihood of mistakes.
Working with a partner like Rakuten Super Logistics can make eComm shipping easy! We handle the order processing, packaging, shipping and give you clear tracking information to have complete visibility for every order that comes through. Our processes make it easy for you to understand the tracking for each order without worrying about managing the shipping yourself. We know that businesses rely on driving sales, so trusting a 3PL allows you to spend more time doing just that without sacrificing customer service or quality.
If you’re ready to grow your eComm business with optimized shipping solutions, contact us today to receive a quote and learn more about how we can help you.