Reverse logistics is an integral part of eCommerce Salt Lake City businesses. The success of managing returns, damaged products, and processing refunds can be overwhelming, especially for those retailers still using in-house methods. Instead of spending time creating, marketing, and growing their businesses, they’re breaking their backs handling returns. Outsourcing reverse logistics will save you time and money, improve your reputation with your Utah customers, and better prepare your business for the changing demand for eCommerce.
50% of purchases are returned. This large volume of requests can be extremely daunting for eCommerce businesses, especially for returns during the holidays. It can also lead to excessive errors and increase your business’s overall cost. Outsourcing your reverse logistics can help. With a professional team dedicated to handling all of the details of your returns, you can easily optimize your process.
Improve Customer Service
Returns are inevitable. However, they are also a great opportunity to connect with Salt lake City shoppers and turn them into loyal customers. By outsourcing your return management, you’ll have more time to nurture these relationships and efficiently process their requests. A great returns experience will likely entice your Utah customers to come back again. They’ll be confident that even if they need to make another return in the future, your business can efficiently handle it.
Related Article: Tips for Holiday eCommerce Returns Management
As we’ve seen in 2020, eCommerce is constantly evolving. Whether it’s essential or non-essential products, your business has to remain flexible to handle the industry changes in the future. Outsourcing your returns is a simple way to quickly respond to our changing climate. With a dedicated team in place, you can easily manage increased customer demands or new inventory restrictions while still maintaining a low budget.
As an eCommerce retailer, your focus should be on your products. Why waste your precious time with the grueling process of returns? Leave reverse logistics to the experts and start working with a professional partner like Rakuten Super Logistics. Our team will successfully manage all returns, discard damaged items, and complete exchanges.
Ready to start outsourcing in 2021? Contact us today and see how Rakuten Super Logistics can transform your business.
Rakuten Super Logistics (RSL) is the leader in eCommerce order fulfillment services and freight brokerage. RSL offers national fulfillment services and a network of 15 US fulfillment centers located in Anaheim (CA), Atlanta (GA), Austin (TX), Chicago (IL), Denver (CO), Houston (TX), Las Vegas (NV), Miami (FL), Olean (NY), Reno (NV), Salt Lake City (UT), and Scranton (PA). Their state-of-the-art technology allows for integration with popular shopping cart platforms and online marketplaces including Amazon, Big Commerce, Channel Advisor, eBay, Magento, ShipStation, Shopify, Volusion, Walmart Marketplace, and WooCommerce.