Nutraceutical Company

We love having a business that’s automated and love the ability to push a high amount of volume through ShipNetwork. We can go days without even looking at the system because we are confident that it’s working. The technology integration was seamless and the ability to get order tracking is also very valuable. Previously, I’ve used warehouses that were close to where my business is because I wanted to be near them, but with ShipNetwork I don’t need to be close because I know that they are handling my business.

We have been doing some cost analysis and by spreading our inventory across multiple warehouses, we have had a significant drop in our shipping costs. We have saved about 35% for each package going out the door. Additionally, customers are receiving their products a full day earlier than they had been, so it’s a win-win.

Having a dedicated customer support representative has been imperative. We won’t work with a fulfillment company unless someone is there to answer our calls and emails. It is really important to have a customer service representative who is responsive and it’s been great working with our representative.

I think that ShipNetwork being on the ball is what helps my business. They are helping me succeed and I am excited about the savings we can continue to look forward to by using multiple warehouses which will really change the dynamics of my business. I appreciate what ShipNetwork has done so far and like being able to have an open dialogue. It is imperative to have good fulfillment operations because you are part of the system that allows me to run my business. I don’t even have to think about ShipNetwork because you are doing your job and you are doing it seamlessly.